Polite Dissent

My office schedule was light today, but it was still a very hard day. It was one of those days where you have to deliver Bad News. There was a “Eureka!” moment at first when I read the results of the test, because I knew there was something wrong and I managed to discover what it was. Then there’s the dawning realization of what this result will mean to the patient. Then there is a little guilt for being pleased with myself that I found the answer when the answer is clearly so bad. Then I worry about how the patient will handle the news and the best way to tell them.

Through hard experience, I’ve found the best way to deliver bad news is to be straightforward and not beat around the bush. Explain the situation simply and clearly. Don’t entrust the job to co-workers; do it yourself. I’ll be honest and answer any questions they have to the best of my ability. If I don’t know the answer, I’ll get them to someone who can. Most of all I offer support and let them know that I will always be available for them.

Delivering this kind of news is a skill I’m still working on. Each time I do it, I learn a little more so I can do it better the next time. But I’m always hoping there won’t be a next time.