The Downside of Customer Service
August 24th, 2004
Filed under: Medicine
You know that motorized scooter retailer that advertises on TV? The one that tagets it’s advertising to frail older people? The one that says they’ll help you get a scooter no matter what insurance you have?
I’m sure the patient’s love them, but they’ve moved to the top of my list (right above Barney, the Power Rangers, and people who talk on cell phones in the theater.)
The son of one of our patient called them about a scooter for his mother. Now, she doesn’t want one. She thinks she gets aroud just fine with her cane (and she does). But this this scooter place has been calling every day for the past two weeks. Three times a day.
SHE. DOES. NOT. WANT. A. SCOOTER!
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